RECEPTION BOUTIQUE APARTMENTS SUPERVISOR

B2B RECURSOS HUMANOS selects RECEPTION MANAGER BOUTIQUE APARTMENTS for a consolidated Business Group dedicated to providing services related to tourism, short-term rentals, and flexible accommodations.

The successful candidate will be the main link between the company, the receptionists, and the guests. You will be responsible for coordinating and supervising all activities related to the front desk, maintaining high-quality service standards, managing the team, and ensuring efficient and effective operation.

Your role will be to ensure that every guest enjoys a 5-star experience from the first contact with the company.

JOB FUNCTIONS

· Front desk team management.
· Customer service.
· Control of daily operations.
· Handling complaints and claims.
· Coordination with other departments.
· Administrative management.
· Implementation of procedures and policies.
· Technology and systems supervision.
· Inventory and supply control.
· Compliance with security regulations.
· Provide exceptional support to guests throughout their stay.
· Customer loyalty.
· Demonstrate instant availability to respond promptly to all chats, calls, emails, company inquiries, and communication needs across all platforms.
· Enter OTAs, direct bookings, and agent leads into our PMS and maintain up-to-date records of all system updates.
· Address guest queries and provide unique stays and experiences. The goal is to ensure every qualified enquiry becomes a booking and an engaged customer.
· Track all OTA, direct, and agent leads, updating the PMS as needed.
· Coordinate the full booking process with the administrative team, from contract to payment and deposit return.
· Generate and send daily and weekly reports of owner bookings and obtain approvals from owners.

JOB REQUIREMENTS

· Minimum education: Bachelor’s Degree or Higher Training Cycle in Hospitality and Tourism or similar.
· Experience: At least 5 years as a Reception Manager or in a similar role.
· Specific training as a receptionist is an asset.
· Languages: Fluent English and Spanish are essential. A third language will be highly valued.
· Understanding of luxury travel and traveler expectations.
· Positive energy and willingness to help.
· Excellent and adaptable communication skills.
· Ability to multitask efficiently: analytical thinking with attention to detail and ability to meet deadlines.
· Friendly and warm personality, with a focus on excellence and efficiency.
· Independent in managing their own agenda and meeting deadlines, while respecting company guidelines and procedures.
· Entrepreneurial spirit: comfortable with varied tasks and hands-on work.
· Detail-oriented team player.
· Technological proficiency, experience with OTAs and booking platforms.
· Impeccable work ethic and strong commitment.
· Strong organizational and time management skills.
· Excellent customer relationship-building abilities.
· Strong understanding of the company’s mission and values.
· Proficient in WhatsApp, email, phone communication, PMS systems, and data management.

OFFERED

· General Regime, Employment Contract.
· Freedom to implement your own ideas.
· Responsibility from day one, with support from an experienced and motivated team.
· Opportunities for growth within the company.
· A chance to meet guests from all over the world and work in a vibrant, fun, and international environment.
· Full-time, on-site position, rotating shifts from Monday to Sunday.
· Salary: €20,500–€22,000 gross per year.

If you feel identified with this opportunity and want to join a truly exciting project:

Send us your application for the position.