HEAD OF OPERATIONS

B2B RECURSOS HUMANOS selects HEAD OF OPERATIONS for a well-established company in the tourism sector, dedicated to vacation apartment rentals in the province of Málaga.

The new Head Of Operations And Decoration will develop and execute the company’s strategies related to property management of the company’s asset operations, leading team members on the assigned portfolio of properties and implementing and continually improving policies, procedures, and practices that enable P/L overall, as well as each property, to meet and exceed budgeted financial targets and achieve operational performance and people objectives.

JOB FUNCTIONS

· Establish and execute the company’s strategies and practices related to property management operations, meeting and exceeding budgeted financial goals and achieving operational performance and people objectives.
· Ownership of company P/L. Develop and monitor budgets and processes for the company, and oversee attainment of budgeted goals by analyzing and evaluating financial statements and working with the team to address and resolve gaps in the financial performance.
· Provide supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with company policies, values, and business practices.
· Manage operations with an eagle eye on optimization of costs and lean processes to improve efficiency and productivity, and implement ideas that achieve operational excellence.
· Onboard new assets and plan key account management, maintaining productive cross-functional collaboration with the team to achieve agreed project deliverables.
· Stay ahead of new trends in industry technology & business integration, and support development of strategy and implementation.
· Lead and ensure best practice in legal and administration.
· Review, analyze, and interpret competitor and market data that may impact the performance of inventory, and work with the team to develop and implement sales and marketing plans that drive KPIs such as ADR, occupancy, and revenue.
· Define and establish procurement requirements and relationships for operating supplies, equipment, and essential services.
· Thrive for excellence in guest experience and contribute to building a 5-star quality brand by creating positive memorable experiences and exceeding customer expectations.
· Ensure that the appearance and physical aspects of the property meet the company’s established standards through routine quality and safety inspections, and communicate concerns and requests for capital as needed to maintain asset performance.

REQUIREMENTS

· Degree in Business Administration and/or Hotel Management, and possession of an MBA.
· Strong proficiency in utilizing business system software such as CRM, Excel (high level), and BI analytic tools.
· Strong practical understanding of Spanish legislation relating to tenanted property and buildings management or relevant qualification.

EXPERIENCE & SKILLS

· Experience in the leadership and management of multi-site operations, ideally in a related industry sector, e.g. leisure, retail, hospitality, or property, where service through teams, revenue, and occupancy are key profit drivers.
· Proven experience in bringing a new asset, product, or service to operational performance.
· Experience working in a multidisciplinary team environment.
· Entrepreneurial attitude and spirit with strong work ethics.
· A culture of excellence and service focus, with the ability to set and exceed top standards.
· Strong commercial awareness and a high level of capability and competence with financials.
· Solid negotiation and relationship skills to nurture long-term relations with company stakeholders.
· Resilient when responding to changing schedules, last-minute, and urgent requests.
· Excellent communication skills and the ability to lead with impact and influence, creating a strong and proactive team-working environment.
· A dynamic and confident leader with a hospitality ethos.
· Fluent in English (spoken and written).
· Highly detail-oriented.

DESIRABLE

· Knowledge and understanding of change management, with the ability to effectively implement it when required.
· Experience working in an environment with an international dimension.
· Additional language fluency.

OFFERED

· Permanent Employment Contract.
· Full-time position.
· Working hours: 10:00 AM – 6:00 PM / 1:00 PM – 9:00 PM (likely rotating based on business needs).
· Salary: €30,000 – €45,000 + variable compensation (to be determined).
· Private Health Insurance.
· Company Laptop (Mac) and Mobile Phone.
· One yearly training or educational event.
· Based in Málaga.

If you feel aligned with this opportunity and want to join an exciting, fast-growing project:

Send us your application for the position.