LUXURY RENTAL RECEPCIONIST REF: B2B1151

For a consolidated Business Group dedicated to providing services related to Tourism, short-term rentals, and flexible accommodations.
The selected candidate will be the main liaison between the company and its guests, using platforms such as Marriott Homes & Villas, Airbnb, Vrbo, and corporate clients. Their mission will be to ensure every guest enjoys a 5-star experience from the first contact.

JOB FUNCTIONS

• Provide exceptional support to guests throughout their stay, acting as the main point of contact via WhatsApp, email, and phone.
• Build long-term relationships with guests.
• Ensure efficient and effective communication flow with other departments and management.
• Respond promptly to all chats, calls, emails, and inquiries across all platforms during the day.
• Enter OTAs, direct bookings, and agent leads into the PMS, maintaining up-to-date records.
• Address guest queries and ensure a unique stay experience, converting qualified inquiries into bookings and engaged customers.
• Track OTA, direct, and agent leads, updating the PMS as required.
• Coordinate with the administrative team the entire booking process, from contract to deposit return.
• Generate and send daily and weekly owner booking reports, obtaining approvals as needed.

JOB REQUIREMENTS

• Minimum Studies: Bachelor’s Degree or Higher Training Cycle in Hospitality and Tourism or similar.
• Experience: At least 5 years in a receptionist or similar role.
• Specific receptionist training is a plus.
• Strong relationship-building skills and diverse interests.
• Languages: Fluent English and Spanish are essential. A third language, such as Dutch, German, or French, is highly valued.
• Understanding of luxury travel and travelers.
• Positive, helpful attitude with excellent communication skills.
• Ability to multitask, maintain attention to detail, and meet deadlines.
• Warm, friendly, and efficient character with a commitment to excellence.
• Independent in managing schedules while adhering to management guidelines and standards.
• Entrepreneurial mindset, willing to take on various tasks.

LUXURY RENTAL RECEPCIONIST PROFILE

• Detail-oriented team player, serving as the first contact for guests with polite and professional communication.
• Excellent typing and technology skills.
• Experience with OTAs and related platforms.
• Impeccable work ethic and strong organizational skills.
• Ability to effectively multitask and collaborate.
• Strong sales and customer relationship skills.
• Deep understanding of luxury rental and travel concierge services.
• Proficient in WhatsApp, email, PMS systems, and data management.
• Familiar with platforms such as Airbnb, VRBO, and Booking.com.

OFFERED

• General Regime, Employment Contract.
• Freedom to implement ideas.
• Accountability from day one, with support from experienced team members.
• Opportunities for professional growth.
• Interaction with international guests in a dynamic, enjoyable work environment.
• Full-time, on-site position with rotating schedules.
• Salary: €18,000 gross per year.