CALL CENTER OPERATOR REF.: B2B1021

B2B RECURSOS HUMANOS selects a Call Center Operator for a consolidated and leading global business group dedicated to tourist accommodation and holiday stays.

The person selected will be responsible for dealing with customer requests and queries.

FUNCTIONS OF THE POSITION

• Dealing with customers over the phone and emails.
• Respond to customer requests and queries.
• Informing superiors about incidents.
• Knowing the different services of the business group
• Providing information about the different services to customers and partners.
• Customer reservations for the company´s services

JOB REQUIREMENTS

• Minimum education: Vocational Training – Advanced Vocational Training
• Essential: Dual linguistic competence English/Spanish
• Valuable: Additional languages
• Essential: Computer skills ( MS office software)
• Excellent telephone skills
• Minimum Experience: At least 2 years minimum experience in a similar role

DESIRED SKILLS

• Dynamic and proactive person.
• Ability to work in a team.
• Communication skills.
• Organisation and resource planning.
• Leadership skills.
• Possibility of seasonal remote work

OFFERED 

• General Regime, Labour Contract.
• Full Time.
• Monday to Saturday from 09:30 to 18:00 ( Includes 1 hour lunch and 30 minutes extra ).
• Salary: 22.489,44

If you see yourself in this position, working in our team and growing with our company, please submit your CV and motivation letter in English to seleccion@b2bmalaga.com